• Implementing Windows 7 deployments and software deployments; scenario planning, testing, package/image creation, developing and providing end-user training.
• Ensuring the reliable operation of 400 desktops/laptops, and mobile devices (Android, Blackberry, and iOS).
• Driving improvement of operational processes through planning and executing projects in coordination with the Technology team (e.g. Google Docs, Microsoft SharePoint, WordPress, and Microsoft Lync VOIP).